Golden Stone Inn: Hotel Manager Position Available

The Golden Stone Inn in West Yellowstone, Montana is a small, high end, boutique hotel comprised of 15 units with a focus on providing services to visiting flyfishing anglers as well as Yellowstone National Park tourists. The Inn serves as a fishing lodge for the customers of Big Sky Anglers, an outfitting company/fly shop with the same ownership, and is situated in the heart of some of the world’s highest concentration of world class angling opportunities.

Job Summary:
The Hotel Manager will oversee and coordinate the operations of the hotel, providing high level customer service and accommodations to hotel guests.

Supervisory Responsibilities:
• Recruits, interviews, hires, and trains new hotel staff in operations and customer service expectations.
• Manages and leads team to ensure staff is working together in a manner that ensures the success of the hotel.
• Oversees and is responsible for the daily operations and staffing of the hotel.
• Provides constructive and timely performance evaluations.  
• Handles discipline and termination of employees in accordance with hotel policy. 

• Coordinates and oversees all hotel operations, ensuring quality service is provided within the established business plan and budget.
• Greets and welcomes guests.
• Works to resolve issues or problems that guests may experience.
• Handles special requests and accommodations.
• Inspects facilities to ensure compliance with applicable standards and regulations.
• Ensures maintenance issues are addressed in a timely manner.
• Analyzes financial information; plans and facilitates purchases.
• Responsible for ensuring that Accounting is provided with what is required to produce timely monthly financials.
• Coordinates services with outside suppliers, vendors, travel agencies, and event planners.
• Works closely with Owners and Maintenance to develop annual capital expenditure plans.
• Monitors and maintains hotel financial performance within approved budgetary guidelines.
• Responsible for the profit performance of stated hotel departments.
• Responsible for overall hotel guest satisfaction, setting goals to achieve specific objectives.
• Responsible for management of and ordering from third-party vendors.
• Responsible for overall resolution of guest problems or complaints.
• Develops and maintains a marketing strategy to promote the hotel and services.
• Works alongside Big Sky Anglers to promote and prioritize Angling Packages, overseeing the billing and acceptance of payment.  
• Assists with booking Angling Packages.
• Works with Big Sky Anglers to create and promote synergy between the two businesses.
• Performs other related duties as assigned. 

Required Skills/Abilities: 
• Excellent verbal and written communication skills. 
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Extensive knowledge of hotel and hospitality industry.
• Proficient with Microsoft Office Suite or related software, Excel in particular.

Education and Experience:
• Bachelor’s degree, preferably in hotel management, business administration, or related field, required.
• Two or more years of experience in the hotel industry recommended; managerial experience preferred.

Physical Requirements: 
• Prolonged periods sitting at a desk while working on a computer and on your feet all day on others.
• Must be able to lift up to 15 pounds at times.

Submit Resumes to: